3

NPS & Customer Feedback

Monitor customer satisfaction, NPS trends, and feedback

Overall NPS Score

54

Promoters

48%

Passives

31%

Detractors

21%

Overall NPS

54

+5%vs last month

Response Rate

34%

+2.1%vs last month

CSAT Score

4.3/5

+0.2%vs last quarter

Total Responses

2,165

+8.4%vs last quarter
NPS Over Time
Monthly NPS score trend
NPS by Plan
Customer satisfaction across pricing plans
Recent Responses
Latest customer feedback and NPS scores
CustomerScoreSentimentCommentPlanDate

Sarah Chen

sarah@acmecorp.io

10promoter

Absolutely love the product. The analytics dashboard has transformed how we make decisions.

EnterpriseAug 7, 2026

Marcus Johnson

marcus@cloudpeak.io

9promoter

Great tool for tracking SaaS metrics. The forecasting feature is incredibly accurate.

EnterpriseAug 6, 2026

Emily Rodriguez

emily@prismdata.co

8promoter

Very useful for our team. Would love to see more integration options.

GrowthAug 5, 2026

David Kim

david@nexuslabs.io

7passive

Good product overall but the pricing could be more competitive for smaller teams.

GrowthAug 5, 2026

Aisha Patel

aisha@stellarops.io

8promoter

The cohort analysis feature alone is worth the subscription.

GrowthAug 4, 2026

James Wilson

james@quantumsaas.co

6passive

Decent product. Sometimes the UI feels a bit slow with large datasets.

StarterAug 4, 2026

Mia Thompson

mia@bytecraft.io

3detractor

Missing key features we need. The API rate limits are too restrictive.

StarterAug 3, 2026

Carlos Rivera

carlos@novalogic.ai

9promoter

Switched from a competitor and couldn't be happier. The UI is clean and intuitive.

EnterpriseAug 2, 2026

Priya Sharma

priya@atlascrm.co

7passive

Would be nice to have more customizable dashboards and white-label options.

GrowthAug 1, 2026

Alex Nguyen

alex@peakflow.io

4detractor

Customer support response times need improvement. Had an issue that took 3 days to resolve.

StarterJul 31, 2026

Rachel Adams

rachel@swiftcorp.io

10promoter

Best SaaS analytics tool on the market. Period.

EnterpriseJul 30, 2026

Leo Martinez

leo@datavault.co

5detractor

Too expensive for what you get at the starter tier. Consider a free plan.

StarterJul 29, 2026