NPS & Customer Feedback
Monitor customer satisfaction, NPS trends, and feedback
Overall NPS Score
54
Promoters
48%
Passives
31%
Detractors
21%
Overall NPS
54
Response Rate
34%
CSAT Score
4.3/5
Total Responses
2,165
| Customer | Score | Sentiment | Comment | Plan | Date |
|---|---|---|---|---|---|
Sarah Chen sarah@acmecorp.io | 10 | promoter | Absolutely love the product. The analytics dashboard has transformed how we make decisions. | Enterprise | Aug 7, 2026 |
Marcus Johnson marcus@cloudpeak.io | 9 | promoter | Great tool for tracking SaaS metrics. The forecasting feature is incredibly accurate. | Enterprise | Aug 6, 2026 |
Emily Rodriguez emily@prismdata.co | 8 | promoter | Very useful for our team. Would love to see more integration options. | Growth | Aug 5, 2026 |
David Kim david@nexuslabs.io | 7 | passive | Good product overall but the pricing could be more competitive for smaller teams. | Growth | Aug 5, 2026 |
Aisha Patel aisha@stellarops.io | 8 | promoter | The cohort analysis feature alone is worth the subscription. | Growth | Aug 4, 2026 |
James Wilson james@quantumsaas.co | 6 | passive | Decent product. Sometimes the UI feels a bit slow with large datasets. | Starter | Aug 4, 2026 |
Mia Thompson mia@bytecraft.io | 3 | detractor | Missing key features we need. The API rate limits are too restrictive. | Starter | Aug 3, 2026 |
Carlos Rivera carlos@novalogic.ai | 9 | promoter | Switched from a competitor and couldn't be happier. The UI is clean and intuitive. | Enterprise | Aug 2, 2026 |
Priya Sharma priya@atlascrm.co | 7 | passive | Would be nice to have more customizable dashboards and white-label options. | Growth | Aug 1, 2026 |
Alex Nguyen alex@peakflow.io | 4 | detractor | Customer support response times need improvement. Had an issue that took 3 days to resolve. | Starter | Jul 31, 2026 |
Rachel Adams rachel@swiftcorp.io | 10 | promoter | Best SaaS analytics tool on the market. Period. | Enterprise | Jul 30, 2026 |
Leo Martinez leo@datavault.co | 5 | detractor | Too expensive for what you get at the starter tier. Consider a free plan. | Starter | Jul 29, 2026 |