Support Metrics

Track support ticket volume, response times, and customer satisfaction

Open Tickets

-8.3%vs last week

Avg Response Time

25 min

-12.1%vs last month

CSAT Score

77.9%

+2.4%vs last month

Resolution Rate

25%

+1.8%vs last month

Ticket Volume Over Time

Daily ticket count by priority (30 days)

Response Time Trend

Average response time in minutes (30 days)

CSAT Distribution

Customer satisfaction score breakdown

48%

30%

13%

Very Satisfied412(48%)

Satisfied256(30%)

Neutral112(13%)

Unsatisfied78(9%)

Active Tickets

12 tickets

Ticket	Customer	Subject	Priority	Status	Agent	Created
TKT-4821	Acme Corp	API rate limiting errors	critical	open	Sarah Chen	Aug 7
TKT-4820	Nexus Tech	Invoice discrepancy for July billing	high	in progress	Marcus Johnson	Aug 7
TKT-4819	CloudPeak Solutions	SSO integration not working	high	open	Elena Rodriguez	Aug 6
TKT-4818	Prism Data Labs	Dashboard loading slowly	medium	in progress	David Kim	Aug 6
TKT-4817	TechVault Inc	Feature request: custom reports	low	open	Sarah Chen	Aug 6
TKT-4816	Orbit Finance	Data export failing for large datasets	high	waiting	Marcus Johnson	Aug 5
TKT-4815	Stellar Ops	User permissions not applying correctly	medium	in progress	Elena Rodriguez	Aug 5
TKT-4814	Blueprint.io	Webhook delivery delays	medium	resolved	David Kim	Aug 4
TKT-4813	Quantum SaaS	Need help with API authentication	low	resolved	Sarah Chen	Aug 4
TKT-4812	Ironclad Dev	Billing plan change not reflected	high	resolved	Marcus Johnson	Aug 3
TKT-4811	Vertex AI Labs	SAML configuration help	medium	waiting	Elena Rodriguez	Aug 3
TKT-4810	Atlas CRM	Mobile app notifications not working	low	open	David Kim	Aug 2

Agent Performance

Support agent metrics and KPIs

Agent	Tickets Handled	Avg Response	CSAT	Resolution Rate
SSarah Chen	156	18 min	4.8	x 96%
MMarcus Johnson	142	22 min	4.6	x 94%
EElena Rodriguez	128	15 min	4.9	x 97%
DDavid Kim	118	25 min	4.5	x 92%